FAQ + Policies
How long does it take to prepare my order?
We maintain a small stock and most prints are made to order. Orders are ready to ship in 3-5 business days.
How are orders shipped?
Plastic free and 100% recycled! Prints are packed with a backerboard, wrapped in tissue paper, and shipped inside a flat mailer. If there is plastic in your order it is reused. We ship USPS First-Class Package or priority mail.
What if my package is lost or stolen?
If you received a notification that your order was delivered but it hasn’t arrived, please wait a few days for it to show up. Sometimes USPS scans packages before they are delivered. If it doesn’t turn up after a few days, contact USPS. We are unable to refund lost or stolen packages.
Do you ship internationally?
We ship to the U.S. and Canada. To ship to the rest of the world, visit our Etsy shop.
Can you include a gift note?
Yes! If you are sending your order directly to the recipient and would like to add a personal note, please include the text in your cart under “Special instructions” before check out.
Will you make things for other cities and places?
Yes! If you have a specific request, submit it on our homepage. We will prioritize the most popular responses.
How do you make your prints?
We use an inkjet printer with fade resistant ink. As with all prints, we don’t recommend leaving them in direct sunlight. We print on a heavyweight bright white, acid free paper.
Do you take commissions?
We are not taking commissions at this time.
What frames do you recommend?
We are happy to answer any questions about framing your prints. Handmade frames are available for purchase in our store. Online, many of our customers have had great success with Framebridge. They make framing a breeze and shipping is free. We are a Framebridge affiliate and we will receive compensation if you use this link to make a purchase.
Who is we?
Courtney and Lunchbox
Online purchases: We do not accept returns, exchanges, or cancellations, but please contact us if you have concerns about your order.
In Store purchases: Select items purchased in-store may be returned within 14 days of purchase. Eligible items must be in original condition. Art, frames, paper goods, plants, food, personal goods, sale items, and gift cards are final sale. We reserve the right to deny any return at our discretion.
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